Ordering Terms & Conditions

By Submitting An Online,Phone or In Person Order You Have Agreed To All Terms and Conditions Listed Below.

If an online or phone Order is Canceled or Refused, that Order is subject to a 25% restocking fee, plus all applicable freight charges.

CAUTION TO THE CONSIGNEE (RECEIVER) OF GOODS ORDERED!

In the rare case of a damaged shipment, the customer must note any irregularities on the Bill of Lading. Carton (box) holes, dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery.

If you sign for a package and DO NOT note any irregularities there is little Discount Equipment Sales or the Manufacturer can do.

If you open the package and there is hidden damage you have 15 days to contact the delivering Freight Line. Please retain the original containers and packing for the inspectors.

If severe damage is present, you should refuse shipment and call Discount Equipment Sales immediately.

If for any reason you are not satisfied with your purchase please call Discount Equipment Sales

Do Not cancel your order with your credit card company, this will only delay any refund or credit due! Instead, contact a Discount Rental & Sales Representative at 1-877-690-3101, or e-mail: info@discount-equipment.com.

PLEASE READ BEFORE ENTERING ORDER

1. Your Credit Card will be charged in full at the time the order is processed.
2. Allow 7 - 14 days delivery on standard shipments
3. Any Orders Canceled are subject to a 25% (twenty five percent) restocking charge, plus all applicable inbound and outbound freight. The customer is responsible for returning all merchandise to the warehouse determined most appropriate by Discount Equipment. All packaging must be in original and sellable condition. Any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging, it makes it impossible to sell as new merchandise)
4. Any Order that has VISIBLE DAMAGE must be refused. Please notify the Discount Equipment Sales online sales department of this refusal and we will reship your order in a timely manner. If an item has "Hidden Damage," please notify the Discount Equipment Sales online sales department immediately. We will document "Hidden Damage" and reship your order in a timely manner.
5. Some of our items have "FREE FREIGHT" status; however, "FREE FREIGHT" DOES NOT INCLUDE Residential, Tailgate, Re-Delivery or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arraigned in advance; however, the cost associated with these services are collected C.O.D. by the delivering freight line. "FREE FREIGHT" as indicated on the Discount Equipment Sales site is considered "Curb Side Delivery Only" to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck. There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge, but the location of this terminal may vary. If you have any questions please call our online sales department at 1-877-690-3101 and ask for assistance.
6. "FREE FREIGHT" Does not include ANY Next Day or Second Day AIR Shipments. These shipments are available for items weighting less than 60 lbs at an additional cost.
7. All "FREE FREIGHT" is limited to the Continental US only. Shipments to Alaska, Hawaii or any locations outside the Continental United States will not receive "FREE FREIGHT". We will, however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the item(s) has/have "FREE FREIGHT" Status.
8. "FREE FREIGHT" does not apply to canceled orders. If the customer cancels an order with a "FREE FREIGHT" status, all applicable inbound and outbound freight charges will apply in addition to the 25% restocking fee described elsewhere in the "Online Ordering Terms & Conditions."

It is understood that proceeding with this order you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of our policies. If you have any questions, please feel free to call our online sales department at 877-690-3101.

Truck Deliveries - (Does Not Apply to UPS Deliveries)

Commercial Truck Freight Lines offer what is termed "Curb-Side Delivery." Defined, curb-side delivery means it is the customer's responsibility to have the means to unload whatever is being delivered. For example, the customer must have a forklift, loading dock, or some other means to safely remove items from a truck too heavy to remove by hand. FREE FREIGHT, according to the Terms & Conditions of the Discount Equipment Sales website means that Discount Equipment Sales will pay all inland freight charges; however, and as defined above, this does not mean that we will pay for any residential, tail-gate, change of address or any additional charges that might accrue by services other than the basic freight delivery.

Discount Equipment Sales may request that the delivering freight line call the customer prior to delivery to make additional arraignments, although it is not the responsibility of Discount Equipment Sales to contact customers with delivery information. Any delivery information Discount Equipment Sales provides to customers in advance of receipt is done as a courtesy. Whenever possible, Discount Equipment Sales will provide PRO tracking numbers to customers via e-mail; however, any customers who require PRO tracking information should contact Discount Equipment Sales at 1-877-690-3101. Any costs for these additional services (Tailgate, Residential, etc) are the customer's responsibility.

The three options available for truck deliveries are the following:

1. Business/Commercial Deliveries - No additional charges will be charged to the customer as long as that customer has a forklift or dock where the merchandise can de unloaded from the tractor trailer. Customer's requireing "Tailgate Service" could be charged for that service. Discount Equipment Sales is not responsible for that charge. Tailgate Charges may vary.
2. Residential Deliveries - Commercial Freight Lines have the right to charge an additional fee(s) over the basic freight charge (Discount Equipment Sales pays for basic freight deliveries only) for Residential Deliveries with or without tailgate service. This/these fee(s) is an additional charge imposed by the freight line. Discount Equipment Sales is not responsible for these charges. Customers can arrange for additional service with the freight line and pay them directly. Residential/Tailgate Charges may vary.
3. Terminal Pick Up: If you choose not to have your shipment sent to a residential address or the business location. In most cases, the best option is terminal pick up. Many terminals have extended and weekend hours. Discount Equipment Sales will provide local terminal phone numbers to customers in order for customers to arrange for terminal pick up.

Discount Equipment Sales suggests that customers consider one of the above mentioned deliveries prior to/or during the order placement process. Discount Equipment Sales also requests that customers specify shipping instructions during the ordering process to ensure timely and accurtae delivery. If you order online please indicate in the appropriate fields what delivery means you would like to use, or call Discount Equipment Sales at 877-690-3101, extension 106.

Please Read The Following Information Carefully

WHAT IS CREDIT CARD FRAUD? Credit card fraud can occur in many different ways: If you use your credit card to order products and then claim that you did not authorize the transaction, you falsely claim that the product was never received.

HOW DOES Discount Equipment Sales PROTECT ME FROM FRAUD? Discount Equipment Sales receives an address verification on every order we process, if the billing address given to us does not match the billing address on the credit card used we will contact you via the phone numbers provided by you to the issuing bank of the credit card. We will ask you to provide us with the correct billing address for the credit card and verify the order with you. All suspicious orders and those without a billing address match are delayed until we believe that the order is legitimate. Our policies help ensure that credit card fraud does not take place, we apologize for any inconvenience that this may cause our legitimate customers. Discount Equipment Sales is vigilant about credit card fraud and does everything in its power to ensure secure, online ordering via credit card and other means. Since anyone can purchase a product on-line and have it shipped anywhere in the world, Discount Equipment Sales take all necessary precautions to protect itself and its customers.

HOW CAN DISCOUNT EQUIPMENT SALES FIGHT CREDIT CARD FRAUD? Discount Equipment Sales prosecutes vigorously every case of credit card fraud. Every computer has an IP address. The Discount Equipment Sales website logs IP addresses used to place orders and we can use that IP address to verify your identity and the exact time you used the system. In the case of credit card fraud we can and will contact the Internet Service Provider (ISP) that owns the IP address from which fraud was committed. The ISP can and will y tell Discount Equipment Sales who you are and where you dialed in from. Every ISP, including AOL and other dynamic IP addresses, will provide the information needed to prosecute.

Return Policy - Discount Equipment Sales

The customer is liable for all shipping costs when returning or exchanging an item to Discount Equipment Sales, unless the product has been damaged during shipping. This policy also applies to warranty returns.

As stated in the Discount Equipment Sales "Return Policy," when customers return an item or items for credit, a 25% restocking fee will be charged to your account, plus all applicable inbound and outbound freight. This policy also applies to shipments refused and returned.

All cancellations are subject to a 25% (of total invoiced order) cancellation fee. Return shipping of the product is not refundable.

Any shipment received in conditions other than brand new will be charged 50% restocking fee of the total amount.

All returns must be properly boxed before they are returned.

It's the customer's responsibility to report any damages/shortages within 48 hours of receiving the product. Discount Equipment Sales will not accept claims 48 hours after delivery.

Discount Equipment Sales will not accept returns without authorization. Upon issuing a Merchandise Return Authorization (MRA), Discount Equipment Sales will instruct customers as to the best means of returning merchandise.

Discount Equipment Sales' MRA's are valid for 30 days after issuance, ONLY. MRAs are not valid after the 30 day time limit expires.

Discount Equipment Sales will absolutely not, under any circumstances, issue an MRA for returns on used or damaged products other than damage associated with freight-related damages.

The purchase price at time of sale is final.